FAQs

Yes, our products are coated with high quality Swiss non-stick ceramic coating.

We're 100% chemical free and super sturdy to ensure your pan does not slide around on the stove while you're cooking. It is also a super versatile size & design perfect for people looking to purchase their first pan or families looking for healthier alternatives for ALL levels of expertise.

Most of the commercial non-stick pans you use contains PTFE (such as Teflon®), PFOA or heavy metals that are released everytime they are exposed to high heat that poses major health risks in the long run for you and your family.

This simply means our pans go through two layers of protective coating. The first layer is an adhesive coating, to ensure the ceramic coating sticks well to our pans. The second layer is the non stick ceramic coating itself.

Sol gel is a type of baked gel sourced from non toxic materials (ceramic) which makes up the non stick layer of our pans.

When heated, metal can bend and expand. The curved base will expand to become flat so that the cookware will sit firmly and securely on the stove. In other words, when the heated pan becomes flat, it’s ready to cook with.

No, our cookware does not contain iron.

Yes, stainless steel based is magnetic.

If the induction is not on, it does not magnetise to the stove. 

Our pans are suitable for use on Induction, Gas & Electric ovens & stoves

Our products are not anti-scratch. No pan lasts forever but with proper care they can take care of you for a long time. To get the most years out of your pans, we recommend to use silicone spatulas & soft sponges to maintain the durability of the non stick coating.

Unless the scratches are not on the inner ceramic coating and no bare aluminum is exposed to food, the pan is completely safe to use.

This commercial guarantee does not cover damage arising from shocks, improper use, failure to follow the instructions for use and maintenance, or as a result of an unauthorised modification or repair. It also does not include normal product wear and tear, nor the following cases:

- Overheating, prolonged exposure to the heat from a flame or when empty

- Stains, discoloration or scratches on the inside or outside - any accident caused by washing with steel wool, cooking with metal/sharp utensils such as metal spatula or knife, dropping of pan or lid, etc,...

- Professional use or in the workplace - products knocked or dropped

- Damage from thermal shocks

Details of the non-stick cookware guarantee : The non-stick coating is also guaranteed for 1 year against blistering and peeling. This guarantee does not cover sticking or damage caused by incorrect use nor in the cases as listed above.

*1 Year Warranty is not applicable for Accessories

Aluminium cookware has been around for a long time (think aluminium foil). However, it can be toxic to health when the coating wears off and exposed aluminium is consumed in large amounts. Our pans are coated in 2 protective layers to prevent any aluminum from leaching into food.

We deliver product(s) to addresses only in Australia. We cannot ship to overseas addresses, hotels and hostels and prisons. We apologize for any inconvenience. if you require further assistance, please contact us at hello@shopcosmiccookware.com

We accept Visa & Master credit/debit cards, AMEX, AfterPay, Klarna & ZIP.

We need some time to prepare for orders to be shipped. Once you've placed your order and have received a confirmation email, please allow 24-72 hours for items to leave our warehouse for delivery.If you have any other queries, please feel free to email us athello@shopcosmiccookware.com

Yes, as long as your order has not been fulfilled by our logistics team, we can assist you with amending the order.

Orders cancellation can only be done within 12 hours upon placing your order, as long as your order has not been fulfilled by our logistics team. Please email us at hello@shopcosmiccookware.com for us to process that.

For sanitary purposes, we only accept returns or exchange in cases where there is a manufacturer's defect upon receiving of your Cosmic Cookware. If you're having issues with your cookware, please send us pictures or video of the issues to hello@shopcosmiccookware.com

You may check on our shipping info here

The ceramic coating used in our products are sourced from Switzerland as we only want the best for our cookware. The assembly of the pan is done in Asia with ISO: 9001 standard, and meet acceptable standards for quality, safety, ethical business practices, and environmental responsibility.

We have included a care card within the order to ensure you "break" into your pan correctly to ensure that the pan works the way it should.

Upon receiving your pan, you should :

Wash the pan in hot sudsy water before use. Rinse and dry thoroughly.

Please “season” the pan prior to first use. To season, heat pan on low heat for 30 seconds. Remove from stove and put one tablespoon of Vegetable oil in each pan. Rub the oil over the entire interior with a paper towel.

Let it sit until the next time you have to use your pan.

Yes, special care is need for our non-stick products. A Product Care Card is provided along with your pan to help you with the aftercare process.

In case you have misplaced the instructions, you may refer here :

Allow cookware to cool to room temperature before washing.

Do not run cold water or submerge hot pan in cold water.

Do not put cold water into the hot pan.

Wash the cookware by hand with hot or sudsy water. Rinse and dry thoroughly.

To remove stubborn grease let the pans soak in hot soapy water for a couple of hours. Then scrub with a soft sponge.

Do NOT use steel wool on surface.

Baking soda can be used to help remove grease.

• 200 Celcius (for oven without the glass lid)
• 230 Celcius (for stovetop with glass lid)

When cooking on a gas stove, the cookware is directly exposed to intense heat from the bottom. To safeguard the outer layer of the cookware from scorch marks and potential damage, it is highly advisable to refrain from using high flames.

To prolong the durability of our products, we suggest hand-washing only.

Cookware Body: With warm water & soap & soft sponge

Cookware Lid: With warm water & soap & soft sponge

Utensil Set: With warm water & soap & soft sponge

Oven Mitt: Handwash or machine wash with cold water

This may be because the pan was not seasoned before use OR used on higher than recommended heat OR left unattended on a heat source, without something being cooked in them.

Cookware Body:
Freezer: No
Microwave: No
Fridge: Yes only when the pans have cooled down
Dishwasher: No

Cookware Lid:
Freezer: No
Microwave: No
Fridge: Yes only when the lids have cooled down
Dishwasher: Yes

Utensil Set: Yes to dishwasher
Oven Mitt: Yes to washing machine

Never stack non‑stick pans on top of each other without cushioning it with a cardboard, a piece of cloth, or other soft materials (paper towel or sponge mat). This is to eliminate contact between pans and protect them from scratches and abrasions

When heating any type of non‑stick pan, always add a small amount of oil, tilt the pan to evenly distribute the oil, then pour off the excess if needed. Heating an empty pan with no oil can damage the non‑stick coating causing it to break down.

Just like cast‑iron cookware, seasoning your pan will help preserve the non‑stick coating ; especially non‑stick ceramic coatings. This is easy to do. Wash and dry your pan as normal, then heat a small amount of oil in the pan on the stove over medium heat. Remove it from the heat and wipe the pan down with a paper towel to remove the excess oil. It is now ready to be stored until the next usage.